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Estivara

Withdrawal and returns

If you bought as a consumer, you have 14 calendar days to change your mind. You do not have to explain yourself or justify anything.

Your right of withdrawal

  • The period is 14 calendar days from the day you receive the item, or from the day you receive the last item if the order arrived in several shipments.
  • To exercise it, simply tell us your decision before the deadline. You can use the button on this page, the contact form, or write to the registered office.
  • Once you have told us, you have a further 14 calendar days to send the item back.

Online withdrawal form

This is the withdrawal button that EU rules have required since 19 June 2026. Pressing it opens the form; we confirm receipt by email without delay.

Refund

  • We refund everything you paid, including the standard outbound shipping cost, within a maximum of 14 calendar days from the day you tell us you are withdrawing.
  • We may withhold the refund until we have received the item back, or until you show us you have sent it.
  • The refund goes back by the same means of payment you used, unless we agree otherwise. We charge nothing to process it.
  • If you chose a delivery option more expensive than the standard one, we refund the standard amount.

Cost of returning

The direct cost of returning the item is yours, unless the item arrived defective or was not what you ordered, in which case we bear it. For bulky items that cannot go by ordinary post, return transport can cost a significant amount; if you want, we will give you an estimate before you decide.

Condition of the item

You may handle the item as much as needed to establish its nature, characteristics and function, just as you would in a shop. If you go beyond that and it loses value, you are liable for that reduction in value. Return it in its original packaging wherever possible.

When there is no right of withdrawal

  • Items made to your specifications or clearly personalised.
  • Sealed items that cannot be returned for hygiene reasons and were unsealed after delivery.
  • Purchases made by businesses or professionals in the course of their activity: withdrawal is a consumer right.

If the item arrives defective

Do not use withdrawal: that is a lack of conformity and your rights are better. Write to us with the order reference and photos, and we apply the three-year legal guarantee: repair, replacement, price reduction or termination, as appropriate, at no cost to you.