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Estivara

Shipping and delivery

We ship internationally. Here is how, when and on what terms what you buy arrives.

Lead times

  • Usual lead time 7 to 10 working days from order confirmation.
  • Bulky items may need a few more days for transport planning; if so, we tell you when we confirm availability.
  • Unless expressly agreed otherwise, delivery takes place within a maximum of 30 calendar days from conclusion of the contract. If we cannot meet that, you may terminate the contract and get your money back.

Costs

Shipping costs depend on weight, volume and destination, and are calculated before you confirm the order. They are never added after confirmation.

Bulky items

  • Garden furniture, pools, beds, cabins and pergolas travel on a pallet and are delivered kerbside, unless we agree otherwise in writing.
  • Before buying, check that the item fits through the access to your home: door, lift, stairs and landing. Packaging dimensions are on the item page where the manufacturer provides them.
  • If you need delivery to a floor or to an address with difficult access, write to us before ordering and we will look into it.

When your order arrives

  • Check the packaging in front of the driver. If you see a knock, a tear or damp, write it on the delivery note before signing.
  • If you find the damage when unpacking, tell us as soon as you can with photos of the packaging and the item: with those we can claim against the carrier and resolve it.
  • Signing the delivery note without reservations makes a transport damage claim harder, but it affects neither your legal guarantee of conformity nor your right of withdrawal.

Outside the European Union

For destinations outside the European Union, import duties and taxes may apply. They are paid by the recipient on arrival and are included neither in the price nor in the shipping cost.